Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Orbic® Chromebook® - Support Overview

Find device-specific support and online tools for your Orbic Chromebook.
Activate and setup

Learn how to activate and set up your Chromebook.


Troubleshoot Chromebook

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Activation, Setup & User Guides

Orbic Chromebook - Activate / Set Up Device

Here's how to quickly set up your Orbic Chromebook.

Orbic Chromebook - Add a User Account

Here's how to add a user profile so multiple people can use your Orbic Chromebook.

Orbic Chromebook - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Orbic Chromebook.

Orbic Chromebook - Remove a User Account

Here's how to remove a user profile on your Orbic Chromebook.

Orbic Chromebook User Guide (PDF)

This User Guide can help you get the most out of Orbic Chromebook. Learn about set up, advanced feature use and navigation.

Back Up & Transfer Content

Orbic Chromebook - Move Files from Internal Storage to External Storage

Here's how to move files from internal storage on your Orbic Chromebook to a USB flash drive.

Basics

Orbic Chromebook - Sign In / Out

Here's how to sign in/out of additional user accounts set up on your Orbic Chromebook.

Battery & Power

Orbic Chromebook - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Orbic Chromebook.

Orbic Chromebook - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Orbic Chromebook.

Battery & Power Issues

Orbic Chromebook - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Orbic Chromebook.

Bluetooth

Orbic Chromebook - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Orbic Chromebook on or off and make it visible to other devices for pairing.

Contacts

Orbic Chromebook - Add a Contact

Here's how to add a contact to your Orbic Chromebook.

Orbic Chromebook - Delete a Contact

Here's how to remove a contact from your Orbic Chromebook.

Orbic Chromebook - Edit a Contact

Here's how to edit a contact on your Orbic Chromebook.

Data

Orbic Chromebook - Turn Data On / Off

Here's how to turn mobile data for your Orbic Chromebook on or off.

Date & Time

Orbic Chromebook - Set Date and Time

If your Orbic Chromebook shows the incorrect date and/or time, here's how to correct it.

Device ID & Info

Orbic Chromebook - View Device ID

Here's how to find the device ID (IMEI) for your Orbic Chromebook.

Orbic Chromebook - View MAC Address

Here's how to view the Wi-Fi MAC address for your Orbic Chromebook.

Device Settings

Orbic Chromebook - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen saver, Sleep, Display size, etc.) for your Orbic Chromebook.

Email/Gmail

Orbic Chromebook - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Orbic Chromebook.

Internet & Web Browser

Orbic Chromebook - Allow / Block Browser Cookies

Here’s how to check whether the browser is set to allow cookies if you can't view website images or web pages on your Orbic Chromebook.

Orbic Chromebook - Clear Temporary Internet Files

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Orbic Chromebook, view this.

Orbic Chromebook - Open Web Browser

Here's how to open a web browser on your Orbic Chromebook.

Orbic Chromebook - Save Pictures from Browser

Here's how to save images viewed from websites on your Orbic Chromebook.

Language

Orbic Chromebook - Language Selection

Here's how to change the language used on your Orbic Chromebook.

Lock, Unlock, Password & Security

Orbic Chromebook - Device Lock

Here's how to lock / unlock your Orbic Chromebook.

Orbic Chromebook - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Orbic Chromebook.

Memory/Storage

Orbic Chromebook - Check Device Storage

Here's how to check available space if your Orbic Chromebook runs slowly / crashes, apps freeze or you can't save media.

Operating System & Software

Determine Software Version - Windows

Here's how to determine what version of Windows your computer is running.

Orbic Chromebook - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Orbic Chromebook if the screen freezes or call, app, audio or sync issues occur.

Orbic Chromebook - Install Device Software Updates

Here's how to check for and install software updates on your Orbic Chromebook.

Orbic Chromebook - View Software Version

Here's how to view the software version your Orbic Chromebook is running.

Software Upgrade Assistant (Orbic) - Initial Setup

Here's how to install the Orbic Upgrade Assistant on your laptop or computer.

Software Upgrade Assistant (Orbic) - Repair Assistant

Here's how to repair software issues on your Orbic device or complete an update if the software update failed.

Software Upgrade Assistant (Orbic) - Software Update

Here's how to upgrade the software on your Orbic device if the software update failed.

SIM Card

Orbic Chromebook - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Orbic Chromebook or turn it on or off.

Orbic Chromebook - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Orbic Chromebook.

Orbic Chromebook - Unblock SIM PIN

Here's how to unblock the SIM PIN for your Orbic Chromebook.

Orbic Chromebook - View SIM Card Number

Here's how to view the SIM card number associated with your Orbic Chromebook.

Sounds, Volume & Audio

Orbic Chromebook - Volume Controls

Here's how to adjust the volume if your Orbic Chromebook doesn't vibrate or play sounds when receiving alerts / messages.

Status Indicators/Lights

Orbic Chromebook - View Signal Strength

Here's how to view signal strength on your Orbic Chromebook.

Tips, Tricks & Shortcuts

Orbic Chromebook - Capture a Screenshot

Here's how to capture a screenshot on your Orbic Chromebook.

Orbic Chromebook - Set Up Printing

Here's how to set up and add a printer to your Orbic Chromebook.

Wallpapers/Theme

Orbic Chromebook - Set Wallpaper

Here's how to set wallpaper for the screen on your Orbic Chromebook.

Wi-Fi & Network

Orbic Chromebook - Add a Virtual Private Network

Here's how to add a virtual private network (VPN) to your Orbic Chromebook.

Orbic Chromebook - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your Orbic Chromebook.

Orbic Chromebook - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Orbic Chromebook.

Orbic Chromebook - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Orbic Chromebook on or off.