Google Pixel Fold - Support Overview | Verizon Customer Support

Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Google Pixel Fold - Activate / Set Up Device

Here's how to quickly set up your Pixel Fold.

Google Pixel Fold - Add an Existing Google Account

Here's how to add your Google (Gmail) account on your Pixel Fold.

Google Pixel Fold - Turn Android Device Protection On / Off

Here's how to turn Android Device Protection for your Pixel Fold on or off.

How to use Verizon Cloud

Get step-by-step instructions for how to sign up for and use Verizon Cloud online. Upload and back up your contacts, pictures, videos, music, documents and more.

Set up Verizon Prepaid Service - Android

Here's how to activate prepaid service on an Android device.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Back Up & Transfer Content

Google Pixel Fold - Move Media Files to / from Computer

Here's how to transfer pictures, video or music files between your Pixel Fold and a computer.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Basics

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Google Pixel Fold - Turn Power Saver On / Off

Here's how to turn 'Battery saver' on or off to help manage battery performance for your Pixel Fold.

Google Pixel Fold - View / Extend Battery Life

Here's how to extend battery life, view charging status / remaining battery and determine what uses the most power on your Pixel Fold.

Google Pixel Fold - View Battery Info

Here's how to check the battery specs (e.g., Usage Time, Standby Time, etc.) for your Pixel Fold.

Power Cycle the Wireless Device

Here's how to power your 4G Basic phone off then back on.

Bluetooth

Google Pixel Fold - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Pixel Fold on or off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calling & Dialing

Call Waiting - Smartphone

Here's how to answer call on your Android / BlackBerry / Windows smartphone while you're on another call.

Google Pixel Fold - Add / Remove Speed Dial Number

Here's how to add or remove a speed dial number on your Pixel Fold.

Google Pixel Fold - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your Pixel Fold.

Google Pixel Fold - Call a Number

Here's how to place a call from your Pixel Fold.

Google Pixel Fold - Place a Conference Call

Here's how to place a conference call from your Pixel Fold.

Google Pixel Fold - Turn Video Calling On / Off

Here's how to turn video calling for your Pixel Fold on or off via Google Duo.

Google Pixel Fold - View / Delete Call History

Here's how to view or clear the call history or delete individual calls from your Pixel Fold.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Google Pixel Fold - Common Camera Settings

Here's info on common camera settings (e.g., flash, timer, front / rear camera, etc.) for your Pixel Fold.

Google Pixel Fold - Record and Play Sound File

Here's how to record and play a sound file on your Pixel Fold.

Google Pixel Fold - Record and Share a Video

Here's how to record and send a video using your Pixel Fold.

Google Pixel Fold - Share Picture from Gallery

Here's how to share a saved picture from your Pixel Fold.

Google Pixel Fold - Share Video from Gallery

Here's how to share a saved video from your Pixel Fold.

Google Pixel Fold - Take and Share a Picture

Here's how to take and share a picture from your Pixel Fold.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Google Pixel Fold - USB Debugging Mode

Here's how to facilitate a connection between your Pixel Fold and a computer with the Android SDK.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Export Contact / Address Book Info to.CSV Files - Microsoft Windows Mail / Microsoft Outlook

Here's how export contacts from your device to comma-separated value (.csv) files via Microsoft Windows Mail / Microsoft Outlook.

Google Pixel Fold - Add a Contact

Here's how to add a contact to your Pixel Fold.

Google Pixel Fold - Contact Display Options

Here's how to configure how your contacts display on your Pixel Fold.

Google Pixel Fold - Delete a Contact

Here's how to remove a contact from your Pixel Fold.

Google Pixel Fold - Edit a Contact

Here's how to edit a contact on your Pixel Fold.

Google Pixel Fold - Link / Unlink Contacts

Here's how to link or unlink duplicate contacts in your Pixel Fold.

Google Pixel Fold - View Contact Sync Source

Here's how to view where a phonebook contact on your Pixel Fold was imported from.

Data

Google Pixel Fold - Allow / Deny Data Roaming

Here's how to turn data roaming for your Pixel Fold.

Google Pixel Fold - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and/or limits on your Pixel Fold.

Google Pixel Fold - Turn Data On / Off

Here's how to turn the mobile data for your Pixel Fold on or off.

Date & Time

Google Pixel Fold - Set Date and Time

If your Pixel Fold shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Check for Physical Damage

Here's how to help determine if your device has damage.

Google Pixel Fold - View Device ID

Here's how to find the device ID (IMEI) for your Pixel Fold.

Google Pixel Fold - View MAC Address

Here's how to view the Wi-Fi MAC address for your Pixel Fold.

Google Pixel Fold - View Phone Number

Here's how to view the mobile number for your Pixel Fold.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Google Pixel Fold - Adjust Account Sync Settings

Here's how to view and adjust sync settings on your Pixel Fold if you're not receiving email and app notifications.

Google Pixel Fold - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Screen timeout, Font size, etc.) for your Pixel Fold.

Google Pixel Fold - Manage Do Not Disturb Settings

Here's how to check Do Not Disturb settings if your Pixel Fold isn't receiving calls or alerts for texts and email.

Google Pixel Fold - Reset Network Settings

Here's how to reset settings if your Pixel Fold can't connect to data or send / receive messages.

Google Pixel Fold - Turn Airplane Mode On / Off

To turn Verizon network services on / off or if they aren't functioning on your Pixel Fold, view this info.

Google Pixel Fold - Turn Screen Inversion On / Off

Here's how to reverse the color scheme on your Pixel Fold.

Google Pixel Fold - Turn Screen Rotation On / Off

Here's how to check settings if the display on your Pixel Fold doesn't rotate or flip.

Email/Gmail

Create Gmail Account

Here's how to create a Gmail account.

Gmail for Android - View Messages

Here's how to view a Gmail message on your Android smartphone / tablet.

Google Pixel Fold - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your Pixel Fold.

Google Pixel Fold - Perform a Gmail Sync

Here's how to sync Google email, contacts, calendar, etc. on your Pixel Fold.

Google Pixel Fold - Remove Gmail Account

Here's how to remove a Gmail (Google) account from your Pixel Fold.

Google Pixel Fold - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Pixel Fold.

Update the Gmail Password - Android

Here's how to update the password for your Gmail account from your Android device.

Find My Phone

Find My Device - Android - Remotely Erase Device

Here's info on how to remotely locate and erase your Android device.

Find My Device - Android - Remotely Lock Device

Here's how to use Find My Device to remotely locate and lock your device.

Find My Device - Android - Remotely Ring Device

Here's how to make your Android device remotely ring so you can locate it.

Turn Find My Device On / Off - Android

Here's info on how to remotely locate, lock, ring or erase your Android device.

GPS & Location Based Services

GPS Location Settings - Android

Here's how to view / change GPS location settings, which can affect battery life and location accuracy.

Google Pixel Fold - Turn GPS Location On / Off

Here's how to turn GPS location for your Pixel Fold on or off.

Gestures & Motions

Google Pixel Fold - Motions and Gestures

Here's how to manage motion-activated services for your Pixel Fold.

Google Backup & restore

Google Pixel Fold - Google Backup and Restore

Here's how to ensure your Gmail, contacts, apps, etc. are backed up on your Pixel Fold.

Home Screen

Google Pixel Fold - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your Pixel Fold.

Google Pixel Fold - Touch Screen Settings

Here's how to adjust the touch screen sensitivity for your Pixel Fold.

Google Pixel Fold - View / Manage Home Screen Panels

Here's how to view, add and remove Home screen panels for your Pixel Fold.

Internet & Web Browser

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Language

Google Pixel Fold - Language Selection

Here's how to change the language used on your Pixel Fold.

Lock, Unlock, Password & Security

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Google Pixel Fold - Add Additional Fingerprints

Here's how to add additional fingerprints for security to your Pixel Fold.

Google Pixel Fold - Enable / Disable / Modify Screen Lock

Here's how to set up, change or disable the screen lock option (e.g., password, pattern, etc.) for your Pixel Fold.

Google Pixel Fold - Manage Screen Lock Settings

Here's how to configure the screen lock settings for your Pixel Fold.

Google Pixel Fold - Remove Saved Fingerprints

Here's how to delete a saved fingerprint from your Pixel Fold.

Google Pixel Fold - Set Lock Screen Notifications

Here's how to manage how notifications appear on your Pixel Fold when the screen is locked.

Google Pixel Fold - Set Up Face Recognition

Here's how to set up a facial recognition scan to access your Pixel Fold.

Google Pixel Fold - Set Up Fingerprint Recognition

Here's how to set up fingerprint recognition on your Pixel Fold.

Google Pixel Fold - Smart Lock

Here's how to turn on and customize the Smart Lock setting on your Pixel Fold.

Google Pixel Fold - Unlock Screen

Here's how to unlock the screen on your Pixel Fold.

Memory/Storage

Google Pixel Fold - Check Device Storage

Here's how to check available space if your Pixel Fold runs slowly / crashes, apps freeze or you can't save media.

Music

Move Music to Device - Android™ Smartphone

To transfer music files from a computer to an Android smartphone.

Navigating & Multitasking

Google Pixel Fold - Use Multi Window

Here's how to use two apps simultaneously on your Pixel Fold.

Near Field Communication (NFC)

Google Pixel Fold - Manage Contactless Payments

Here's how to use the 'Contactless payments' service with your Pixel Fold.

Google Pixel Fold - Turn NFC On / Off

Here's how to turn NFC on or off so compatible apps can transfer files from your Pixel Fold.

Operating System & Software

Google Pixel Fold - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Pixel Fold if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

Google Pixel Fold - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Pixel Fold if the screen freezes or call, app, audio or sync issues occur.

Google Pixel Fold - Install Device Software Update

Here's how to check for and install software updates on your Pixel Fold.

Google Pixel Fold - View Software Version

Here's how to view the software version your Pixel Fold is running.

Google Pixel Fold Software Update

Get instructions on downloading the latest software update for performance improvements to your Pixel Fold, including current Android security patches.

SIM Card

Google Pixel Fold - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Pixel Fold or turn it on or off.

Google Pixel Fold - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Pixel Fold.

Google Pixel Fold - View SIM Card Number

Here's how to view the SIM card number associated with your Pixel Fold.

SIM and eSIM FAQs

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.