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Verizon Internet Gateway (ASK-NCQ1338) - Support Overview

Find device-specific support and online tools for your Verizon Internet Gateway (ASK-NCQ1338).
Activate and setup

Learn how to activate your Internet Gateway


Troubleshoot

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Activation, Setup & User Guides

Verizon Internet Gateway (ASK-NCQ1338 & ASK-NCQ1338FA) User Guide (PDF)

This User Guide can help you get the most out of your Verizon Internet Gateway (ASK-NCQ1338 & ASK-NCQ1338FA). Learn about set up, advanced features & navigation.

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Access Admin Page

Here's how to access the admin page on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Activate / Set Up Device

Here's how to assemble and activate your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Edit Access Point Names (APN)

Here's how to edit your Access Point Name (APN) settings on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Establish Wired Connection

Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Set Router Admin Password

Here's how to set the router Admin password on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway - Optimize 5G Signal Strength

Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway.

Back Up & Transfer Content

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Backup / Restore Current Configuration

Here's how to back up and restore the current settings for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Battery & Power

5G Home Internet - Power Considerations

If your Internet Gateway is having power issues, view this info.

Data

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Turn Data On / Off

Here's how to enable / disable data for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) from the admin page.

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Data Usage

Here's how to see how much data your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) has used.

Device ID & Info

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Device ID

Here's how to find the device ID on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Device Info

Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Device SKU

Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Phone Number

Here's how to view the phone number for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Device Settings

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Configure DHCP

Here's how to configure DHCP settings on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Configure LAN Settings

Here's how to configure LAN settings on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Configure Parental Controls

Here's how to configure parental controls for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - DMZ Settings

Here's how to test the firewall settings for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Turn Network Name (SSID) On / Off

Here's how to display or not display the Wi-Fi name for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) to other devices.

Verizon Internet Gateway (ARC-XCI55AX) - Set Up Port Forwarding

Here's how to set up port forwarding as an advanced networking option on your Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Set Up Port Forwarding / Virtual Servers

Here's how to set up port forwarding / virtual servers, an advanced networking option on your Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Lock, Unlock, Password & Security

4G LTE / 5G Home Internet - My Verizon app - Manage Network Settings

Here's how to rename the Wi-Fi network or change the password for a 4G LTE Home or 5G Home device via the My Verizon app.

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Change the Wi-Fi Password

Here's to change the password needed to connect to Wi-Fi on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Configure Wi-Fi Security Settings

Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Operating System & Software

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Factory Reset

Here's how to restore your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) to factory default settings.

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade

Here's how to upgrade the firmware for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) over-the-air.

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Software Version

Here's how to view the software version your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) is running.

Verizon Internet Gateway (ASK-NCQ1338) Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your Verizon Internet Gateway (ASK-NCQ1338).

SIM Card

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View SIM Card Number

Here's how to view the SIM card number associated with your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Status Indicators/Lights

5G Home Internet - My Verizon app - View Wi-Fi Signal Strength

Here's how to analyze a 5G Home Wi-Fi network signal quality via the My Verizon app.

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - LED Status Indicators

Here's an overview of the LED indicators on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338) - View Signal Strength

Here's how to view the signal indicator on your Verizon Internet Gateway.

Wi-Fi & Network

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Connect the Wireless Client Manually

Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Enable WPS

Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Connected Devices

Here's how to view devices connected to your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - View Network Name and Password

Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA).

Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Turn IoT Network / Turn Band Steering and Wi-Fi On / Off

Here's how to control available Wi-Fi frequency bands for your Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) from the admin page.