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KYOCERA Cadence LTE - Support Overview

Find device-specific support and online tools for your KYOCERA Cadence LTE.
Activate and setup

Set up & activate your device


Troubleshoot Cadence LTE

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Cadence by Kyocera User Guide (PDF)

This User Guide can help you get the most out of your device.

KYOCERA Cadence LTE - Activate / Set Up Device

Here's how to activate and setup your Cadence.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Alerts & Reminders

KYOCERA Cadence LTE - Alert Sounds

Here's how to set alerts on your Cadence.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

KYOCERA Cadence LTE - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your KYOCERA Cadence LTE and a computer.

KYOCERA Cadence LTE - Move Pictures to SD / Memory Card

Here's how to move pictures to your SD / Memory Card on your Cadence.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

KYOCERA Cadence LTE - Insert / Remove Battery

Here's how to insert / remove the battery for your Cadence LTE.

KYOCERA Cadence LTE - View Battery Info

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your Cadence.

Bluetooth

KYOCERA Cadence LTE - Delete Paired Bluetooth Connection

Here's how to delete a paired Bluetooth connection from your Cadence.

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

KYOCERA Cadence LTE - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Cadence LTE.

KYOCERA Cadence LTE - Turn Bluetooth On / Off

Here's how to turn Bluetooth on or off on your Cadence LTE and make it visible to other devices for pairing.

Calling & Dialing

Activate Wi-Fi Calling - 4G Basic Phone

Here's how to activate Wi-Fi Calling if you're using a 4G basic phone.

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Change Emergency Address - Wi-Fi Calling - 4G Basic Phone

Here's how to change the emergency calling address for Wi-Fi Calling on your 4G Basic phone.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

KYOCERA Cadence LTE - Answer Options

Here's how to change the options for answering calls on your Cadence.

KYOCERA Cadence LTE - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your Cadence.

KYOCERA Cadence LTE - Call a Number

Here's how to make a call on your Cadence.

KYOCERA Cadence LTE - Delete Call History

Here's how to delete your call history on your Cadence.

KYOCERA Cadence LTE - Place a Conference Call

Here's how to place a conference call on your Cadence.

KYOCERA Cadence LTE - Reset Call Timers

Here's how to reset your call timers on your Cadence.

KYOCERA Cadence LTE - Speed Dial

Here's how to set up your speed dials on your Cadence.

KYOCERA Cadence LTE - View Call History

Here's how to view your call history on your Cadence.

KYOCERA Cadence LTE - View Call Timers

Here's how to view your call timers on your Cadence.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

KYOCERA Cadence LTE - Common Camera Settings

Here's how to access your camera settings on your Cadence.

KYOCERA Cadence LTE - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your KYOCERA Cadence LTE and a computer.

KYOCERA Cadence LTE - Move Pictures to SD / Memory Card

Here's how to move pictures to your SD / Memory Card on your Cadence.

KYOCERA Cadence LTE - View Pictures / Videos

Here's how to view a picture on your Cadence.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

KYOCERA Cadence LTE - Add a Contact

Here's how to add a contact on your Cadence.

KYOCERA Cadence LTE - Delete a Contact

Here's how to delete a contact on your Cadence.

KYOCERA Cadence LTE - Edit a Contact

Here's how to edit a contact on your Cadence.

KYOCERA Cadence LTE - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Cadence LTE.

Data

KYOCERA Cadence LTE - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your Cadence.

KYOCERA Cadence LTE - Turn Data On / Off

Here's how to turn your mobile data on or off on your Cadence.

Date & Time

KYOCERA Cadence LTE - Set Date and Time

Here's how to fix your incorrect date and/or time on your Cadence.

Device ID & Info

KYOCERA Cadence LTE - View Device ID

Here's how to find your device ID (IMEI / MEID) for your Cadence.

KYOCERA Cadence LTE - View Phone Number

Here's how to view your phone number on your Cadence.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

KYOCERA Cadence LTE - Adjust Backlight

Here's how to adjust your backlight for the keypad on your Cadence.

KYOCERA Cadence LTE - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Clock, Font size, etc.) for your Cadence.

KYOCERA Cadence LTE - Set Shortcut

Here's how to set shortcuts up on your Cadence.

KYOCERA Cadence LTE - Turn Airplane Mode On / Off

Here's how to put your device in airplane mode on your Cadence.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

KYOCERA Cadence LTE - Add a Personal Email Account

Here's how to add an email account on your Cadence.

KYOCERA Cadence LTE - Delete Email Messages

Here's how to delete email messages from your Cadence.

KYOCERA Cadence LTE - Email Account Common Settings

Here's info on common email settings (e.g., account name, etc.) for your Cadence.

KYOCERA Cadence LTE - Email Account Data Usage Settings

Here's how to modify data usage options for your email account on your Cadence.

KYOCERA Cadence LTE - Email Account Notification Settings

Here's how to get notifications, if you're not getting notifications for email on your Cadence.

KYOCERA Cadence LTE - Email Account Password and Server Settings

Here's how to update the email password/server settings for your Cadence.

KYOCERA Cadence LTE - Email Account Signature Settings

Here's how to enter or edit the email signature on your Cadence.

KYOCERA Cadence LTE - Email Account Sync Frequency Settings

Here's how to adjust the email sync frequency settings on your Cadence.

KYOCERA Cadence LTE - Remove Email Account

Here's how to remove an email account and add it back using your Cadence.

KYOCERA Cadence LTE - View and Reply to an Email Message

Here's how to view and reply to an email message from your Cadence.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

GPS & Location Based Services

KYOCERA Cadence LTE - Turn GPS Location On / Off

Here's how to adjust your GPS location setting for your Cadence.

Hotspot

KYOCERA Cadence LTE - Change Mobile / Wi-Fi Hotspot Password

Here's how to change the Mobile Hotspot password on your Cadence.

KYOCERA Cadence LTE - Configure Broadcast Settings - Mobile / Wi-Fi Hotspot

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Cadence.

KYOCERA Cadence LTE - Manage Mobile / Wi-Fi Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, allowed devices, etc.) on your Cadence.

KYOCERA Cadence LTE - Turn Mobile / Wi-Fi Hotspot On / Off

Here's how to turn Mobile Hotspot on / off on your Cadence or if you can't connect to Wi-Fi.

Internet & Web Browser

KYOCERA Cadence LTE - Clear Temporary Internet Files

Here's how to clear the cache on your Kyocera Cadence.

KYOCERA Cadence LTE - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your Cadence LTE.

KYOCERA Cadence LTE - Open Web Browser

Here's how to access the web on your Cadence.

Language

KYOCERA Cadence LTE - Language Selection

Here's how to change the language selection for your Cadence.

Lock, Unlock, Password & Security

KYOCERA Cadence LTE - Lock Code

Here's how to change the lock code on your Cadence.

KYOCERA Cadence LTE - Set Up Phone Lock

Here's how to set up a lock PIN on your Cadence.

KYOCERA Cadence LTE - Unlock Screen

Here's how to unlock your screen on your Cadence.

Memory/Storage

KYOCERA Cadence LTE - Check Device Storage

Here's how to free up space if your device runs slow or crashes or resets, or you can't save media on your Cadence.

KYOCERA Cadence LTE - Format SD / Memory Card

Here's how to erase all data on the SD / memory card of your Cadence.

KYOCERA Cadence LTE - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Cadence.

KYOCERA Cadence LTE - Memory Save Location

Here's how to move files from phone / SD storage on your Cadence.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Music

KYOCERA Cadence LTE - Play Music Files

Here's how to play music on your Cadence.

Operating System & Software

KYOCERA Cadence LTE - Install Device Software Update

Here's how to check to see if your software is up to date on your Cadence.

KYOCERA Cadence LTE - View Software Version

Here's how to view your software info on your Cadence.

Kyocera Cadence LTE Software Update

Discover the benefits of the most recent software update and view instructions to see how to download the software to your device.

Software Upgrade Assistant (Kyocera) - Initial Setup

Here's how to install the Kyocera Software Upgrade Assistant on your computer.

Software Upgrade Assistant (Kyocera) - Repair Assistant

Here's how to repair software issues on your Kyocera device or complete an update if the software update failed.

Software Upgrade Assistant (Kyocera) - Software Update

Here's how to upgrade the software on your Kyocera device if software update failed.

SIM Card

KYOCERA Cadence LTE - Enable / Disable / Modify SIM PIN

Here's how to lock / unlock and edit your SIM PIN on your Cadence.

KYOCERA Cadence LTE - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Cadence LTE.

KYOCERA Cadence LTE - View SIM Card Number

Here's how to view your SIM card info on your Cadence.

Sounds, Volume & Audio

KYOCERA Cadence LTE - Save a Ringtone

Here's how to save a stored music file as a ringtone on your Cadence.

KYOCERA Cadence LTE - Set Ringtones

Here's how to set a ringtone on your Cadence.

KYOCERA Cadence LTE - Use Speakerphone

Here's how to turn on your speakerphone on your Cadence.

KYOCERA Cadence LTE - Volume Controls

Here's how to increase your volume on your Cadence.

Text & Multimedia Messaging

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

Tips, Tricks & Shortcuts

KYOCERA Cadence LTE - Capture a Screenshot

Here's how to capture a screenshot on your Cadence.

Visual & Hearing Accessibility

Adjust Common Accessibility Settings - 4G Basic Phones

Here's how to adjust accessibility settings (e.g., readout, color inversion, speech rate, etc.) for your 4G Basic Phone.

KYOCERA Cadence LTE - Manage TTY Settings

Here's how to change the TTY settings on your Cadence.

KYOCERA Cadence LTE - Voice Activated Dialing

Here's how to use voice activated commands on your Cadence.

Wallpapers/Theme

KYOCERA Cadence LTE - Set Wallpaper

Here's how to set the wallpaper on your Cadence.

Wi-Fi & Network

Change Emergency Address - Wi-Fi Calling - 4G Basic Phone

Here's how to change the emergency calling address for Wi-Fi Calling on your 4G Basic phone.

KYOCERA Cadence LTE - Add a Wi-Fi Network

Here's how to connect your Cadence to a Wi-Fi network.

KYOCERA Cadence LTE - Allow / Deny Data Roaming

Here's how to turn data roaming for your Cadence LTE on or off.

KYOCERA Cadence LTE - Network Mode Settings

Here's how to set network mode settings if you're having issues with calls, messages or data services.

KYOCERA Cadence LTE - Remove Wi-Fi Connection

Here's how to remove a saved Wi-Fi network from your Cadence.

KYOCERA Cadence LTE - Turn Wi-Fi Calling On / Off

Here's how to turn on Wi-Fi Calling that may improve indoor call quality for your Cadence.

KYOCERA Cadence LTE - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Cadence LTE on or off.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - 4G Basic Phone - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your 4G basic phone.